Returns & Refund Policy
Clear guidelines on return eligibility, refund processes, cancellations, and timelines for products ordered through Remise.
Last updated: 1 September 2026
About Returns on Remise
Return eligibility varies depending on the seller, product category, and terms agreed upon at the time of purchase.
Certain products may not be eligible for return due to hygiene, safety, perishability, or other restrictions.
Eligible Return Reasons
You may request a return or replacement if:
Products should generally be returned in their original condition and packaging where applicable.
Non-Returnable Products
Certain items cannot be returned due to hygiene, safety, or perishable conditions:
Perishable products
Personal-care & hygiene
Opened/unsealed products
Customized products
Marked non-returnable
The applicable return conditions may be displayed before purchase.
How to Request a Return
Follow these simple steps within your account:
- 1
Open My Orders
Go to the My Orders section of your account.
- 2
Select the relevant order
Find the order you would like to return or replace.
- 3
Select Return/Replace
Choose this option if it is available for the order.
- 4
Select the reason
Pick the reason that best matches your situation.
- 5
Provide details
Add any requested information or product images.
- 6
Submit the request
The seller or Remise support will review and approve.
The seller or Remise support team may review the request before approving it.
Refund Processing
Refunds are processed back to the original payment method after approval and product verification.
For online payments, approved refunds will generally be processed through the applicable payment method or payment gateway. The refund amount will be credited within 5-7 working days.
Cash on Delivery Payments
For orders paid in cash, refunds may be credited to your verified bank account or UPI ID upon verification.
Order Cancellations
Orders may be cancelled under the following circumstances:
By the customer
Before the order is confirmed or dispatched, subject to order status.
By the seller
If the product is unavailable or cannot be fulfilled.
By the platform
Under specific circumstances permitted by terms.
If payment has already been made, eligible refunds will be processed according to this policy.
Damaged or Defective Items
If you receive a damaged item, report it within 24-48 hours of delivery. Take clear photos of the packaging and defective item to expedite your return review.
Seller Responsibilities
Sellers are responsible for setting their return and replacement policies, reviewing customer return requests, and fulfilling accepted returns or replacements in accordance with applicable policies and consumer protection laws.
Need Help with a Return?
Our support team is available to assist you with any questions or disputes.